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For children with a body harness or spica cast by hip dysplasia

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Customer Service

You can contact our customer service through 1 of the methods described on the contact page.

Kiek Hip Wear Kiek Hip Wear Kiek Hip Wear

→ Secure payment
→ Order process
→ Shipping costs
→ Delivery

→ Returns
→ Complaints

Secure payment

We use Buckaroo Online Payment Services and PayPal to process your payments.

Buckaroo provides Online Payment Services to allow for secure online payments (Bank transfers) for webshops at financial institutions, such as banks and credit card acquirers. PayPal allows you to pay for your online purchases in an easy, fast and safe way. Also by credit card. Any individual and/or company with an e-mail address can make payments through PayPal without sharing your bank or payment details with the vendor. Go to PayPal for more information.

Easy and secure online payment with Kiek Hip Wear means choosing the payment method you prefer:
-
PayPal (best payment method for smoothly payment, if possible please use paypal)
- Mastercard  Note about credit card: sometimes problems with the security code you need to fill in, please contact your bank if there are problems with your security code)
- Visa
- eMaestro
- V PAY
- International bank transfer
- Klarna (only for the Netherlands and Germany)

We need your payment before we can ship the order.

Once we have received your payment, we will ship your order. If you want your order to be shipped as soon as possible, please use Paypal or Credit Card as your payment is processed faster than with an international bank transfer.

SSL Certificate

Kiek Hip Wear’s webshop uses an SSL certificate, which means that all details are encrypted and only visible to the recipient. This makes your details safe and secure so that they cannot be tracked in any way.
SSL certificaat

Order process

1. Select a product and place it in your shopping bag
2. To continue shopping click on: Continue shopping
3. To pay for your order click on: Proceed to checkout
4. Fill in your details and check whether you have completed them correctly. If you are a returning customer, you only need to log in with your e-mail address and password
5. Check if all details are still correct
6. Select your payment method
7. Complete the payment process
8. Click on: Place order
9. Your order is now complete and you will receive a confirmation by e-mail
10. When we ship your order, you will receive a confirmation from us by e-mail

Complaints

We will do all we can to ensure that you are delighted with our products and services. Should you, however, have a complaint about the product or shipment, please let us know by sending an e-mail, stating your order number and telephone number, so that we can contact you. We will contact you as soon as possible.